Cancellation policy

At New GQ Fashions, we understand that sometimes you may need to cancel an order. This Cancellation Policy outlines how cancellations are handled to ensure a smooth experience for our customers.

Order Cancellation

  • Orders can be canceled before they are processed.

  • If you wish to cancel an order, please contact us as soon as possible using the contact information provided below.

How to Cancel an Order

  1. Contact our customer service team immediately via email.

  2. Provide your order number and details of the items you wish to cancel.

  3. If the order has not yet been processed, we will confirm the cancellation and initiate a full refund to your original payment method.

Orders Already Processed

  • Once an order has been processed and shipped, it cannot be canceled.

  • In this case, you may return the item under our Return Policy within 30 days of receipt. Return shipping costs will be paid by the customer if the wrong item was ordered.

  • Return processing time is 7 days after the returned package is received.

Refunds

  • Refunds for canceled orders will be issued to the original payment method.

  • Please allow additional time for your bank or card issuer to post the refund to your account.

Damaged Packages

  • If your package is damaged during delivery, please take a photo and send it directly to our customer service.

  • Claims for damaged packages must be submitted within 7 days of the delivery date. Without proof of damage, we cannot issue a refund, credit note, or replacement.

Contact Us

If you have any questions or need to cancel an order, please contact us:

New GQ Fashions
Address: 107 N Ashley St, Valdosta, GA 31601, United States
Phone: +1 229-561-7543
Email: support@newgqfashions.com
Business Days: Monday - Saturday
Business Hours:

  • Monday to Thursday: 10:00 AM – 7:30 PM

  • Friday & Saturday: 9:30 AM – 8:00 PM