Frequently Asked Questions

At New GQ Fashions, we want your shopping experience to be smooth and enjoyable. Below are answers to some of the most common questions our customers have.

1. What products do you sell?

We specialize exclusively in men’s apparel and footwear. Our collection includes t-shirts, polo shirts, button-down shirts, jackets, sweaters, shoes, and other essential men’s fashion items.

2. Where are you located?

Our physical store is located at 107 N Ashley St, Valdosta, GA 31601, United States. Customers are welcome to visit us during our business hours.

3. What are your store hours?

Our store is open Monday through Saturday from 10:00 AM to 08:00 PM (Eastern Standard Time, GMT-05:00).

4. Do you offer shipping?

Yes, we offer free shipping within the United States. Orders are processed within 1 to 3 business days, and delivery typically takes 4 to 7 business days, making the total shipping time approximately 5 to 10 business days.

5. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. Please allow up to 48 hours for tracking information to update in the carrier’s system.

6. What payment methods do you accept?

We accept major credit and debit cards, including Visa, Mastercard, American Express, JCB, Discover, and Diners Club. All payments are securely processed to protect your personal information.

7. What is your return and refund policy?

We accept returns of eligible items within 30 days of delivery. Items must be unused, in their original packaging, and include all original tags, components, and accessories. Refunds are issued to your original payment method within 7 business days after we receive and inspect your return.

8. Can I exchange an item?

Yes, exchanges are available for different sizes, colors, or styles, subject to availability. The exchange is processed once the original item is returned and inspected. If the requested item is out of stock, we can provide a refund or store credit.

9. What if my order is damaged or incorrect?

If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery. We will work with you to provide a replacement, store credit, or a full refund. For faster assistance, please provide clear photos of the product, packaging, and shipping label.

10. How can I contact customer support?

Our support team is happy to assist with any questions about products, orders, or policies. You can reach us by phone at +1 229-561-7543 or by email at contact@newgqfashions.com.